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Our fan Sam, is a typical husband seeking to boost his future leads. He is thirtysomething and also wed with two kids. He lives with his household in rented out accommodation with the local council designated real estate association. He works full time 9-5 with the neighborhood council as a HR officer and also is likewise a part-time mature student examining Service Administration 2 evenings weekly.
Sam goes to virtually every house video game and around 5 away games per season, however he is not a period ticket holder. He cant manage the one-off cost as well as does not know about the budget strategy payment terms. He usually satisfies a close friend at a local club before house video games, as he believes it is too pricey to drink and eat in the stadium.
Sam has a ‘Residents as well as Fans’ smart card released by the local football club as part of a joint venture with the regional council. The card is a Football Club Membership Card with a shut bag, a payment facility that is just valid in the arena and the club’s retail outlets (a closed bag had as well as run by or in support of the club can generate numerous hundreds of extra pounds in additional earnings as well as effectiveness gains).
The ‘Locals and Advocates’ smart card also enables payment by Europay/ MasterCard/ Visa (EMV) as well as is Neighborhood Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transport Criteria Organisation (ITSO) compliant. This suggests that it can be used to access to council offered solutions and on regional transport. The card has actually likewise been created and encoded according to the arising Criteria for Smart Card Technology in Stadia.
MONDAY
Sam browse through to the club’s internet site and checks the fixtures for the coming month. He makes a decision to acquire two tickets for tomorrow evenings cup video game, when he will certainly take a close friend from job that has never been previously. Sam just enters his ‘Locals and also Fans’ smart card number into the purchase display. He picks to spend for the ticket with the EMV repayment. As soon as the purchase is total Sam inspect his Loyalty points equilibrium and it has actually enhanced by 200 (100 per ticket) He picks the ‘print in your home’ choice, prints both barcoded tickets and afterwards sets off for job.
The bus shows up. Sam hops on as well as offers his ‘Homeowners and also Advocates’ card, which shops his ITSO certified month-to-month bus ticket to the visitor.
At the workplace Sam uses his ‘Residents and also Supporters’ smart card at the office building gain access to control reader. This allows him to open up the primary entryway door. Due to the fact that the card likewise works as Sam’s personnel pass it also has his image as well as offers him accessibility to his workplace and also other appropriate areas in the structure. At lunchtime Sam is busy so he chooses to eat at the team restaurant. A lot of personnel have council provided cards for Access ID and to spend for food however Sam’s can utilize his ‘Homeowners and also Supporters’ card in all council staff dining establishments. Nonetheless, the e-purse used in council restaurants does not enable Sam to accru factors, unlike the other e-purse additionally on the card.
At 17:00 Sam leaves the office as well as takes a trip house on the bus once more using his ‘Homeowners and Supporters’ card, which stores his ITSO compliant monthly bus ticket.
Monday is just one of both evenings a week that Sam attends a part-time course held at the football club seminar centre.
Sam drives to the arena and presents his ‘Locals as well as Advocates’ smart card to the auto parking barrier. This opens as the CRM system informs it that Sam is Researching this evening so is qualified to free vehicle parking. Once the evenings research study is over Sam leaves the car park making use of the ‘Homeowners as well as Supporters’ card to open the exit barrier.
When Sam gets home he inspects his Commitment Factors balance once again and sees that he obtained 50 factor for attending college, as is part of a neighborhood ‘Self Development’ program run by the council and also sustained by neighborhood services.
Variety of uses the ‘Residents as well as Advocates’ card. (10 ).
Week in the Life of a Football Fan with a Resident’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his usual routine making use of the ‘Citizens as well as Supporters’ smart card on the bus and to access his office complex. At lunch time he enters to the local library and also obtains a book connecting to his Service Management course. He utilizes the self-service workdesk and presents the ‘Locals and also Advocates’ smart card to register the financing of the books, as the card also functions as a library card.
Sam determines to go straight to the football club from the workplace as well as satisfies his friend outside the stadium. Sam realises that he has actually forgotten his ticket, yet is not concerned as he merely mosts likely to the club store where they reviewed his card as well as confirm he was issued with a legitimate ticket. They then verify the accessibility control system to approve the card. (In reality Sam did not need to do this as when he utilized the card to ID himself on the internet the previous day when acquiring the tickets, the card and the barcoded ticket were automatically included in the access control system as valid for entry for this video game. The system nonetheless would just approve the very first type i.e. card or ticket for entrance, as soon as one type had actually been used the second would be immediately rendered void this is for safety and also profits protection purposes.).
Sam’s close friend gets here as well as they both enter the arena Sam with the ‘Locals and Fans’ smart card and also his good friend with his own barcoded ticket. In the stadium Sam and pal both get a beverage as well as something to eat. As Sam has the ‘Locals as well as Fans’ smart card he goes straight to the cashless payment line which is much shorter than the cash money line up. To increase take-up of the new ‘Citizens and also Fans’ card there is a discount rate on all items when paying with the pre pay e-purse. Sam pays using the shut e-purse and he is offered quicker than his close friend who is paying with money. Sam also saves cash. Sam then gets a sms message from the football club Occasions Team thanking him for entering the stadium early and provides him a BOGOFF (Buy One Obtain One Totally free) offer on the new line in pasties from a regional bakers if he utilizes his closed e-purse for payment.
Sam and close friend watch the initial fifty percent throughout which Sam tops up his e-purse on his ‘Locals and Supporters” smart card by sms message Then at half time he takes advantage of the BOGOFF deal.
After the match friend Sam uses his ‘Locals and Fans’ smart card for the bus trip home. At home Sam checks his loyalty account as well as sees an overall of 125 new points from his purchases and also due to the fact that he went into the arena early.
Number of uses the ‘Homeowners and also Supporters’ card. (10 ).
Week in the Life of a Football Fan with a Homeowner’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his common routine into work utilizing the ‘Residents and also Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and smart watch travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.